Note: All returns are for the current month
Carousel Hyundai • PA030
Dealer 1-Month Sales Verbatim Report
April 18, 2003
Eastern Region • District EA6 • Carousel Hyundai • PA030 (April Returns)
Salesperson ID Sales Date VIN Comments from mail/Internet
KM8SC73D53U - THE EXPERIENCE AT CAROUSEL WAS EXCELLENT. THE SALESPEOPLE TOOK THEIR TIME TO ANSWER ALL MY QUESTIONS ALLOWED ME TO SEE ALL THE CARS I WANTED. WERE NOT INTRUSIVE OR PUSHY, THEY LISTENED CAREFULLY TO WHAT I NEEDED GOT ME EXACTLY WHAT I WANTED. NEGOTIATED FOR ME TO ARRANGE THE DETAILS OF THE TRANSACTION AND WERE TOTALLY PROFESSIONAL ON A MUCH HIGHER LEVEL THAN ANY I HAD MET IN THE 1/2 YEAR I WAS LOOKING FOR A CAR. THEY WERE TRULY TERRIFIC PEOPLE AND MY EXPERIENCE WAS PERFECT. IM MOST GRATEFUL TO THEM AS THIS WAS A MAJOR PURCHASE FOR ME AND I HAD BEEN ANXIOUS BUT THEY WERE SO GREAT THEY ACCOMPLISHED THE HARD PART FOR ME AND I WAS THRILLED AND HIGHLY RECOMMEND THEM TO ANYONE! BELS71 02/12/03
KM8SC73D43U - 14J CONTINUED. NEITHER EILEEN (OUR SALESPERSON) NOR THE GENTLEMAN WHO NEGOTIATED OUR PRICE WITH US. (WE NEVER WERE INTRODUCED TO HIM) THANKED US PRIOR TO DRIVING OFF IN OUR NEW CAR. HOWEVER, EILEEN DID SEND A THANK YOU NOTE TO US ABOUT A WEEK LATER. I FEEL SOMEONE SHOULD HAVE SAID THANK YOU ON THE DAY OF DELIVERY! BELS71 02/15/03
KMHCG35C53U - THIS WAS THE FIRST TIME WE’VE BOUGHT A CAR THAT WE WEREN’T FEELING EXTREME PRESSURE TO BUY RIGHT NOW. EILEEN WAS A PLEASURE TO DO BUSINESS WITH. WE FELT SHE UNDERSTOOD OUR NEEDS & WORKED TO SEE THAT THEY WERE MET. WE WILL BUY FROM HER AGAIN! BELS71 03/03/03
KMHCG45C93U - I RECEIVED AN EXCELLENT PURCHASE. EILEEN WAS MY SALESPERSON AND SHE WAS WONDERFUL! I ESPECIALLY APPRECIATE THE FACT THAT SHE TOOK TIME OUT OF HER BUSY SCHEDULE TO SEND ME A PERSONALIZED HANDWRITTEN THANK YOU NOTE. THANK YOU FOR MAKING THIS A PLEASURABLE PURCHASING EXPERIENCE! I WILL DEFINITELY BE BACK. BELS71 03/10/03
KMHWF25H53A - CAROUSEL HAD EXACTLY WHAT I WANT AND GAVE ME THE DEAL I NEEDED. AFTER VISITING CAROUSEL, I KNEW THIS WOULD BE MY LAST STOP. CLOC03 02/26/03
KM8SC73D53U - I WOULD JUST LIKE TO SAY THAT YOU HAVE A GREAT PRODUCT AND WE ARE REALLY LOOKING FORWARD TO DRIVING IN THIS VEHICLE. THE DEALERSHIP IS JUST GREAT - THEY REALLY MAKE YOU FEEL AT HOME AND COMFORTABLE. CLOC03 03/19/03
Note: All returns are for the current month 2 of 2 for Carousel Hyundai • PA030
Dealer 1-Month Sales Verbatim Report
April 18, 2003
Eastern Region • District EA6 • Carousel Hyundai • PA030 (April Returns)
Salesperson ID Sales Date VIN Comments from mail/Internet
KMHFU45E62A - IT WAS A VERY PLEASANT EXPERIENCE. THE SALESMAN, DON JENKINS, WAS VERY ATTENTIVE AND TOOK THE TIME TO SHOW ME SEVERAL DIFFERENT VEHICLES. I FEEL THAT I GOT A VERY GOOD DEAL ON THE VEHICLE I PURCHASED. IT DID TAKE A LITTLE BIT OF TIME TO GET TO SEE THE FINANCE PERSON, BUT THE DEALERSHIP WAS VERY BUSY THAT DAY. THE FINANCE PERSON WAS VERY PLEASANT AND KNOWLEDGABLE AND THAT PROCESS WENT VERY QUICKLY ONCE IT WAS MY TURN. I HAVE BEEN VERY PLEASED WITH THE CAR SO FAR. THE SALES PERSON AND DEALERSHIP FOLLOWED UP WITH ME TO SEE HOW I WAS ENJOYING MY CAR AND IF I NEEDED ANYTHING. OVERALL, IT WAS A VERY PAINLESS AND PLEASANT CAR BUYING EXPERIENCE. I RECOMMENDED THE DEALERSHIP TO MY DAUGHTER AND SHE AND HER HUSBAND PURCHASED A CAR THERE THIS PAST WEEKEND. THEIR EXPERIENCE WAS JUST AS GOOD AS MINE HAD BEEN. CLOC03 03/22/03
KM8SC13D83U - I ABSOLUTELY LOVE MY NEW SANTA FE, ITS FEATURES AND RIDE ARE VERY SATISFACTORY. I AM DELIGHTED THAT WE STOPPED IN TO CAROUSEL HYUNDAI WHEN WE WERE ORIGINALLY IN SEARCH OF CAROUSEL TOYOTA. IT IS A FABULOUS VEHICLE AND I AM SO PLEASED. COLL81 02/11/03
KM8SC13D23U - THE SALES PERSON WAS OUTSTANDING TO DEAL WITH. HE MADE THE ABILITY OF THE TRANSACTION OF DEAL GO SO SMOOTH. COLL81 02/26/03
KM8SC73D63U - GREAT SERVICE. COLL81 03/15/03
KMHWF35H43A - I HAVE NEVER HAD AN EASIER TIME PURCHASING A CAR! TIM REYSON AND EVERYONE AT CAROUSEL TURNED BUYING A CAR (USUALLY AN EXPERIENCE I ABSOLUTELY DETEST!) INTO A PAINLESS, ALMOST FUN EXPERIENCE. THANKS GUYS!! RAYS84 02/26/03
KM8SC73D53U - ONLY NEGATIVE WAS A COUPLE MINOR SCRATCHES ON EXTERIOR BUT THEY ARE BEING FIXED BY DEALERSHIP. WONDERFUL SERVICE AND A WONDERFUL CAR! RAYS84 03/21/03
Dealer 1-Month Sales Verbatim Report
March 18, 2003
Eastern Region • District EA6 • Carousel Hyundai • PA030 (March Returns)
Salesperson ID Sales Date VIN Comments from mail/Internet
KMHDN45D13U - GREG WAS GREAT! WE WERE NOT THE EASIEST PEOPLE TO WORK WITH BUT HE WAS VERY PATIENT AND THOROUGH AND DID A GREAT JOB. THANK YOU!! CLOC03 01/23/03
KMHHN65F03U - VERY GOOD CLOC03 02/01/03
KM8SC13D83U - OVERALL MY TOTAL EXPERIENCE HAS BEEN A VERY PLEASANT ONE. IN FUTURE SERVICE CALLS I AM ANTICIPATING THE SAME HELPFUL TREATMENT. MY SALESMAN, GREGG, WAS EXTREMELY PLEASANT TO DEAL WITH. CLOC03 02/03/03
KMHWF35H53A - THE PURCHASE OF THIS VEHICLE WAS A VERY PLEASANT AND PAINLESS EXPERIENCE. SETH WAS A TERRIFIC SALESPERSON AND HAS GREAT FOLLOW-UP! COLL81 02/12/03
KMHWF35H43A - WHERE I HAVE PLACED AN X IS WHERE THE INFORMATION YOU REQUEST HAS ABSOLUTELY NOTHING TO DO WITH YOUR CUSTOMERS HAS AN OUTSTANDING EXPERIENCE AT YOUR DEALERSHIPS HANE43 12/13/02
KM8SC73D83U - WEBSITE ADVERTISES IT WILL MATCH OR BEAT ANY PRICE BUT THAT IS NOT THE CASE. WE HAD A QUOTE IN WRITING & THEY REFUSED TO MATCH BECAUSE BELOW INVOICE. WE FINALLY GAVE IN AND ACCEPTED THEIR PRICE WITH MUCH FRUSTRATION & AFTER OVER 2 HOURS SPENT ARGUING OVER THE PRICE. THEY MADE US FEEL AS IF WE WERE BEING UNREASONABLE. IT HAS BEEN 3 WEEKS AND MUD GUARDS ARE STILL NOT ON OUR CAR. NO CALLS EXPLAINING. PERE65 01/23/03
KM8SB12B83U - THE EXPERIENCE WAS RUINED WHEN MY CD PLAYER WAS NOT RETURNED TO ME AS PROMISED. I FEEL THAT IT WAS STOLEN FROM ME! I AM ALSO EXPERIENCING PROBLEMS WITH THE PAPERWORK, EVERYTHING IS UNDER MY MOTHER’S NAME WHEN IT IS MY CAR! PERE65 01/25/03
KMHWF25S92A - THE SALESPERSON WAS VERY PERSONABLE AND KNOWLEDGEABLE HE WAS WILLING TO WORK WITH ME REGARDING MY PRICING DEMANDS. I AM VERY SATISFIED WITH THE DEAL AND THE CAR. PERE65 01/28/03
KMHDN45D93U - THE COMPANY IS WELL REPRESENTED. GOOD PRESENTATION. NO PRESSURE. VERY FAIR AND ALLOWED US ENOUGH TIME TO MAKE UP OUR MIND. WE COULDN’T BEAT THE PRICE ANYWHERE ELSE. IF I WERE TO BUY ANOTHER CAR, I WOULD PURCHASE IT AT CAROUSEL HYUNDAI & RECOMMEND THEM TO ANYONE LOOKING FOR A CAR. PERE65 02/01/03
KM8SC73D73U - THE SALESMAN, SETH, WAS PERSONAL PROFESSIONAL, AND NON-INTIMIDATING. WE WOULD DEFINITELY ASK FOR HIM AGAIN PERE65 02/03/03
KMHWF35H93A - JUST PLAIN LOVE THIS CAR!!! PERE65 02/08/03
KMHDN45D52U - THIS IS THE SECOND HYUNDAI WE HAVE PURCHASED FROM CAROUSEL HYUNDAI, WE PASSED ANOTHER HYUNDAI DEALER TO GO TO CAROUSEL DUE TO THE POSITIVE EXPERIENCE WE HAD WITH CAROUSEL THE LAST TIME. PERE65 12/31/02
KMHDN45D33U - TIM RAYSON WAS A PLEASANT EXPERIENCE FROM THE FIRST CONTACT ON THE PHONE TO THE DELIVERY OF THE VEHICLE. I NEVER FELT PRESSURED AND THIS IS APPRECIATED SO MUCH. ALSO, WHAT A GREAT CAR. I AM VERY PLEASED. RAYS84 01/24/03
Dealer 1-Month Sales Verbatim Report
February 18, 2003
Eastern Region • District EA6 • Carousel Hyundai • PA030 (February Returns)
Salesperson ID Sales Date VIN Comments from mail/Internet
KM8SC73D13U - THE ENTIRE SALES STAFF/ORGANIZATION WERE VERY PROFESSIONAL AND COURTEOUS. OUR SALESMAN, PATRICK, WAS PARTICULARLY HELPFUL AND ACCOMODATING AND WENT OUT OF HIS WAY TO SATISFY ALL OUR REQUESTS AND REQUIREMENTS. PERE65 12/02/02
KM8SC73D03U - I HAD A GREAT TIME. PATRICK WAS A GREAT GUY. HE WAS NOT PUSHY. SEVERAL OTHER DEALERSHIPS IN DE, THE SALESPEOPLE WERE TOO PUSHY. I HAD FUN, BUT HE MADE THE PROCESS AS PAINLESS AS POSSIBLE. IM VERY PLEASED W/MY NEW VEHICLE. THANK YOU FOR HAVING PATRICK ON YOUR SALES TEAM. PERE65 12/07/02
KMHDN45D93U - THE MOST AGGRAVATING PART OF MY BUYING EXPERIENCE WAS NEGOTIATING THE PRICE AND FINANCING. WITH MY WIFE AND TWO YOUNG CHILDREN, THE PROCESS TOOK ENTIRELY TOO LONG. OUR SALESMAN WAS NEGOTIATING WITH TWO BUYERS AT ONCE, SPLITTING TIME, WHILE THE SALES MANAGER AND AT LEAST TWO SALESMAN TALKED AMONG THEMSELVES. VERY UNPROFFESIONAL. PERE65 12/26/02
KMHDN45D13U - OWNER- CAROUSEL HYUNDAI A REAL GENTLEMAN & A GREAT BUSINESS MAN- WISH HIM WELL AND GOOD WISHES. RAYS84 12/26/02
Note: All returns are for the current month
1 of 1 for Carousel Hyundai • PA030
Dealer 1-Month Sales Verbatim Report
January 18, 2003
Eastern Region • District EA6 • Carousel Hyundai • PA030 (January Returns)
Salesperson ID Sales Date VIN Comments from mail/Internet
KM8SC73D93U – I’VE REFERRED MY ATTORNEY WHO IS LOOKING FOR A SANTA FE & GIRLFRIEND TO LOOK AT TIBURON. SALESPERSON EILEEN WAS WONDERFUL! BELS71 11/11/02
KM8SC73D93U - ABSOLUTELY WONDERFUL BELS71 11/30/02
KMHDN45D12U - EVERYTHING WAS ABSOLUTELY EXCELLENT WITH THE SALESPERSON, SHE WAS VERY OUTSTANDING IN EVERY MANNER. HOWEVER, SINCE I PURCHASED A YEAR-END MODEL AND IT CARRIED WITH IT $1500 CASH REBATE, I DIDNT VERY MUCH LIKE SIGNING THE WAIVER PAPER AND NOT RECEIVING THIS REBATE. I PAID $13000 FOR THE UNIT AND FEEL IT SHOULD HAVE BEEN NO MORE THAN $12,250 BUT THATS OK. P.S. THE MANAGER NEVER EVEN CAME OUT TO DISCUSS ANYTHING WITH US WHILE WE WERE THERE. I BELIEVE HE COULD HAVE GIVEN ME A BETTER PRICE. BELS71 12/02/02
KM8SC73D63U - THE CAR IS VERY NICE AND WE BOTH LIKE IT VERY MUCH. VERY IMPRESSED WITH EVERYONE. IT WAS A PLEASURE DOING BUSINESS THERE. THE SALESPERSON EILEEN WAS GREAT TO DEAL WITH. BELS71 12/04/02
KM8SC73D83U - THE SALESPEOPLE WERE VERY COURTEOUS & INFORMATIVE. GREG & EILEEN WERE EXCELLENT. THANK YOU. CLOC03 11/21/02
KMHWF25H53A - MY SALESPERSON WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. HE MADE THE CAR BUYING EXPERIENCE PROCESS A BREEZE. HE WAS JUST DELIGHTFUL. HANE43 11/23/02
KM8SC73D43U - SERVICE AND PARTS DEPARTMENT DESERVE TO BE TOLD WHAT AN EXCELLENT JOB PUTTING ON HITCH FOR ME, DAY BEFORE LEAVING ON SCHEDULED TRIP. THANKS ALL CONCERNED. HANE43 12/04/02
KM8SC73D82U - DON WAS GREAT, SEE YOU WITHIN 2 YEAR TO PURCHASE ANOTHER SANTA FE, AS SOON MY CHEVY LEASE RUNS OUT. JENK70 11/23/02
KM8SC73D03U - DON HELPED MAKE BUYING THE SANTA FE VERY EASY. I HAVE SPOKEN WITH HIM & HE STILL GREETS US BY NAME. HE REALLY DOES CARE ABOUT HIS CUSTOMERS. I WILL NOT DEAL WITH ANYONE ELSE BUT HIM. JENK70 11/29/02
KMHDN55D43U - I ABSOLUTELY LOVE MY ELANTRA. MY SALESMAN WAS GREAT. I WAS UNHAPPY WITH MY FINANCE RATE, BUT OTHER THAN THAT EVERYTHING WAS WONDERFUL! PERE65 11/05/02
KMHCG35C82U - I DID NOT WANT TO GET RID OF MY CONVERTIBLE BUT PATRICK AND THE BUSINESS MANAGER MADE EVERY DEALING AWESOME!! THEY MADE AN UNHAPPY EXPERIENCE TURN OUT PERFECTLY. I HAVE LOUSY CREDIT AND THEY WORKED TO GET ME A LOAN. THANK YOU! PERE65 11/19/02
1 of 1 for Carousel Hyundai • PA030
Dealer 1-Month Sales Verbatim Report
December 18, 2002
Eastern Region • District EA6 • Carousel Hyundai • PA030 (December Returns)
Salesperson ID Sales Date VIN Comments from mail/Internet
KMHDN45D12U - I WAS VERY HAPPY - EVERYTHING WAS GREAT – I’VE TOLD EVERYONE I KNOW HOW GREAT I WAS TREATED - NO PRESSURE AND RECEIVED A GREAT DEAL. SALES PERSON WAS THE BEST I’VE EVER WORKED WITH! I WILL GO BACK FOR MY NEXT CAR. PLEASE THAT EVERYONE. BELS71 10/30/02
KMHDN55D12U - IT WAS A PLEASURABLE EXPERIENCE. NEVER DURING MY LIFE DID I EVER FEEL THIS ABOUT BUYING A CAR. JENK70 10/26/02
KMHWF35H82A - I PURCHASED A VEHICLE FROM THIS AUTO DEALERSHIP PREVIOUSLY. IT WAS THE SERVICE DEPARTMENT MANAGER PHIL THAT WAS MY OVERWHELMING REASON TO BUY AGAIN FROM CAROUSEL HYUNDAI. RAYS84 10/25/02
KM8SC73D82U - THE OVERALL EXPERIENCE WAS GREAT. I HAD A MINOR PROBLEM WITH AN ANNOYING RATTLE IN THE DASH OF THE CAR + THE SERVICE DEPT. WAS VERY ATTENTIVE TO THE PROBLEM + FIXED IT IMMEDIATELY. RAYS84 10/26/02
November 18, 2002
(November Returns) Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHDN45D22U - I SEALED THE DEAL ON SEPT 30 (LATE) AND PICKED IT UP ON OCT 1 IT WAS READY AND WAITING. I DEALT WITH 4 OTHER HYUNDAI DEALERS (FROM FAIR TO VERY BAD) CAROUSEL HYUNDAI IS BY FAR THE BEST DEALERSHIP I HAVE BEEN IN. VERY GOOD JOB. THE SALES PERSON EILEEN BELSER WAS PLEASANT AND KNOWLEDGEABLE. 09/30/02 BELS71
KM8SC73D02U - GREG GLOCKSON WAS OUR SALESPERSON. HE WAS WONDERFUL! EXTREMELY HELPFUL AND INFORMATIVE. I FELT HE WAS TRULY HONEST AND TRYING TO GET US THE BEST DEAL HE COULD. I HAD A 1987 HYUNDAI AND IT WAS A VERY RELIABLE VEHICLE AND I LOOK FORWARD TO MANY YEARS WITH MY 2002 SANTA FE. THANKS 9/02/002 CLOC03
KM8SC13D42U - EVERYONE WAS COURTEOUS & VERY PROFESSIONAL IN APPEARANCE AND MANNERISM. 08/26/02 DELA46
KMHCG35C22U - NOTHING AT THE MOMENT, I’M VERY PLEASED WITH THE DEALER AND PERSONNEL (SALE) 09/28/02 BELS71
KM8SC73D12U - MY VEHICLE WAS MISSING A FEW ITEMS AT DELIVERY. THE DEALERSHIP IS WORKING TO REPLACE THE MISSING ITEMS. 10/11/02 HANE43
KMHDN55D62U - THANK YOU. REALLY. THIS WAS THE SECOND TIME THAT I HAVE PURCHASED A VEHICLE FROM CAROUSEL. IT REALLY GETS BETTER EACH TIME. I HAVE FRIENDS AND RELATIVES THAT I HAVE REFERRED TO THEM BECAUSE THEY REALLY ARE THAT GREAT. 10/08/02 PERE65
KMHDN55DX2U - VERY SATISFIED WILL BE BACK 10/08/02 PERE65
KMHHM65D93U - GREAT & AWESOME PEOPLE 10/09/02 PERE65
KM8SC73D32U - IN REFERENCE TO #18, OUR RADIO SEEMS TO BE DEFECTED, IT IS GOIN TO BE REPLACED SOON WE HOPE. IF FAIDS IN AND OUT ALL THE TIME. 10/14/02 PERE65
KM8SC73D32U - YES, ONE WORD (EXCELLENT) FROM THE SALESPERSON/TO THE FINANCE. 10/16/02 PERE65
KMHWF35H72A - GREAT OVERALL EXPERIENCE. FROM EVERYONE INVOLVED. 09/05/02 RAYS84
KMHDN45D22U - VERY PLEASANT EXPERIENCE 09/17/02 RAYS84
Dealer 1-Month Sales Verbatim Report
October 18, 2002
(October Returns) Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHCG45C72U - A MONTH AFTER PURCHASE I HAVE DEVELOPED MINOR CONCERNS AND HAVE APPT FOR SERVICE DEPT TO CHECK THEM OUT 08/26/02 BELS71
KMHDN45D42U - I WAS NOT HAPPY ABOUT BEING FORCED TO LEAVE WITH THE CAR THE SAME DAY I WENT IN I DID NOT HAVE INSURANCE YET AND THE CAR STILL NEEDED TO BE DETAILED CLEANED AND A CD PLAYER INSTALLED I WOULD HAVE RATHER RETURNED LATER THAT WEEK TO GET THE CAR 08/31/02 BELS71
KMHWF35H82A - I CANT BELIEVE YOU GUYS SOLD ME MY CAR BEING LESS OF WHAT THEY SAID ABOUT THE HORSEPOWER I FEEL LIKE I WAS LIED TOO AND I RATHER GET SOME MONEY BACK THEN THE OPTIONS YOU OFFER ME 08/26/02 CAND62
KMHHM65D73U - MY EXPERIENCE AT CAROUSEL HYUNDAI WAS GREAT AND I WOULD REALLY LIKE TO THANK GREG GLOCKSON. HE WAS VERY POLITE AND HELPFUL, BUT NOT OVER-BEARING. HE WAS VERY KIND AND TOOK TIME TO EXPLAIN EVERYTHING TO ME. HE WAS A GREAT HELP! 08/06/02 CLOC03
KMHFU45E32A - YOUR 100000/10 YR WARRANTY WAS THE DECIDING FACTOR ON BUYING HYUNDAI. 09/11/02 CLOC03
KM8SC73D12U - RANDY DELANO DID AN EXCELLENT JOB. I WILL GO BACK TO DO BUSINESS IN THE FUTURE WITH RANDY. I SHOULD HAVE BOUGHT MY OTHER TWO VEHICLES FROM RANDY. RANDY IS THE BEST SALESPERSON THAT I EVER HAD. IT WOULD BE A PLEASURE TO HAVE A PERSON LIKE RANDY WORKING FOR ME. THANK YOU SO MUCH RANDY. AND KEEP UP THE GOOD WORK. 08/31/02 DELA46
KM8SC73D32U - THE REASON I WILL CHOOSE NOT TO USE CAROUSEL FOR SERVICE IS THAT IT IS TOO FAR FROM MY HOME. I HAVE A HYUNDAI DEALER CLOSE. I WAS EXTREMELY SATISFIED WITH MY SALESPERSON AND PROCESS. YET I WAS NOT SATISFIED WITH THE DELIVERY PERSON IT TOOK TOO LONG TO CLEAN THE CAR. REAR SPEAKER BLOWN AT TIME OF PURCHASE. 09/02/02 DELA46
KMHCG35C02U - THIS IS OUR SECOND PURCHASE FROM CAROUSEL!!!!!!! THEY TREAT US RIGHT! 09/10/02 DELA46
KM8SC73D52U - DON JENKINS WAS VERY NICE AND HONEST AND MADE PURCHASING OUR SANTA FE A PLEASURE. 08/31/02 JENK70
KM8SC73D22U - OVERALL MY EXPERIENCE WAS A GOOD ONE! 09/09/02 JENK70
KM8SC73D62U - I WAS VERY PLEASED OVERALL-THE ONLY THING I WOULD POINT OUT IS BECAUSE I WAS TRADING IN A VEHICLE IT WOULD HAVE BEEN NICE TO COME BACK ONCE MY NEW VEHICLE WAS DETAILED, ETC. INSTEAD OF WAITING AROUND. I WAS NOT OFFERED THAT OPTION AND HAD NO IDEA I WOULD WAIT AS LONG AS I DID. 09/10/02 JENK70
KMHDN45D82U - IT WAS A GREAT EXPERIENCE ESPECIALLY WHEN I HAVEN’T TRUSTED A SALESPERSON IN A LONG ITME. MR JENKINS SURE CHANGED MY MIND. 09/11/02 JENK70
2 of 2 for Carousel Hyundai • PA030 Note: All returns are for the current month
Eastern Region • District EA6 • Carousel Hyundai • PA030
Sales Date Salesperson ID
Dealer 1-Month Sales Verbatim Report
October 18, 2002
(October Returns)
VIN Comments from mail/Internet
KM8SC73D12U - THE SALESMAN WAS VERY NICE. THE FINACE DEPARTMENT SCARED THE HELL OUT OF MY WIFE A COUPLE OF DAYS AFTER SHE BOUGHT THE CAR, CLAIMING THE BANK WANTED MORE MONEY DOWN OR THE CAR BACK. THE PROBLEM WAS EVENTUALLY WORKED OUT BUT IT SHOULD HAVE BEEN WORKED OUT BEFORE THE ALARMING PHONE CALL TO MY WIFE. THE CAR ITSELF WAS DELIVERED WITH PAINT SCRAPES ON BOTH THE FRONT AND BACK BUMPERS, AND THE WHEEL WELL GUARDS CAME OFF BECAUSE THE DEALERSHIP APPLIED WAX TO THE CAR RIGHT BEFORE INSTALLING THE WHEEL WELL ’DING’ STRIPS. THIS HAS ALL RESULTED IN ME HAVING TO BRING THE CAR BACK TO THE DEALER (30 MILES AWAY) FOR REPAIRS. THIS IS A GREAT INCONVIENANCE BECAUSE ME AND MY WIFE BOTH WORK TWO JOBS. 08/31/02 PERE65
KMHDN45D22U - I HAVE BEEN GOING TO CAROUSEL HYUNDAI FOR SERVICE ON MY 94 HYUNDAI FOR A FEW YEARS AND HAVE BEEN ABSOLUTELY THRILLED AT THE OUTSTANDING SERVICE RECEIVED FROM THEIR SERVICE DEPARTMENT WHICH MADE ME WANT TO BUY MY NEW CAR FROM CAROUSEL. I AM GLAD I DID AND VERY SATISFIED WITH MY PURCHASE. 09/13/02 PERE65
KMHWF35H92A - #2 ANOTHER HYUNDAI DEALERSHIP DID NOT HAVE COLOR & OTHER SPECS I DESIRED. #12 THEY WERE READY IMMEDIATELY, I HAD TO MAKE ARRANGEMENTS FOR CAR IN MY POSSESION. #17B & D QUALITY & WARRANTY OF THIS ONE-I WONT NEED ANOTHER! #24 PERSONAL! #25 PLEASE DO NOT ADD ME TO ANY MARKETING LISTS! THANKS. 09/17/02 PERE65
KMHWF35H12A - WAS UNHAPPY TO FIND HOLES DRILLED IN MY FRONT BUMPER TO DISPLAY AN UNSIGHTLY CAROUSEL LICENSE PLATE. 08/20/02 RAYS84
Dealer 1-Month Sales Verbatim Report
September 18, 2002
(September Returns)
Comments from mail/Internet VIN
KMHDN45D42U - THE WHOLE EXPERIENCE WAS WONDERFUL. THANK YOU ALL SO MUCH.
KM8SC73D22U - I WOULD LIKE TO SAY THIS IS MY SECOND HYUNDAI I OWN AND I AM VERY HAPPY WITH THEM BOTH, SO FAR I HAD NO REAL PROBLEMS, THE DEALERSHIP WAS VERY GOOD, I REALLY WANT YOU TO TELL CAROUSEL HYUNDAI ABOUT HOW WELL THEIR SALESPERSON EILEEN BELSER HANDLED THE SALE FOR US. SHE COULD ANSWER EVERY IMPORTANT QUESTION I HAD ON THE CAR, AND SHE LET US MAKE THE DECISION.
KMHCG45C22U - I LIKE THE CAR. I HAD AN EXCELLENT EXPERIENCE WITH CHERYL RIEHL (SP)-THE PERSON WHO COMPLETED MY PAPERWORK. MY SALES REP WAS A TOTAL MORON. I ARRIVED AT THE DEALERSHIP 1/2 HOUR EARLY TO PICK UP MY CAR AND THE VEHICLE WAS STILL SITTING IN THE SAME SPOT WHEN I VIEWED IT. (I COULD NOT TEST DRIVE IT.. THE ONLY MANUAL VEHICLE THEY HAD AVAILABLE HAD NO AIR CONDITIONING AND WAS A 2 DOOR). I ASKED IF THE VEHICLE WOULD BE WASHED AND MY SALES REP ADVISED ME ’YOU’RE EARLY, AND IT ONLY TAKES 10 MINS TO WASH A CAR’ EARLIER IN THE WEEK, I CALLED TO HAVE A BUG GUARD ’PUT WITH THE VEHICLE’ .. FROM WEDNESDAY TO FRIDAY, I RECEIEVED 3 PHONE CALLS REGARDING THIS ITEM... THE FIRST CALL ASKED HOW I WAS TO PAY FOR THE ACCESSORY.. I ADVISED THAT I WANTED TO MAKE SURE THE ITEM WAS AVAILABLE AND ’LEFT WITH THE VEHICLE’ WHEN I TOOK DELIVERY. I WOULD PAY FOR IT WHEN I PAID THE BALANCE. THE 2ND PHONE CALL WAS ASKING FOR MY CREDIT CARD INFORMATION. AGAIN, I ADVISED I WOULD PAY FOR IT WHEN I TOOK DELIVERY THAT SATUR
KMHCG35C12U - I HAD A GOOD EXPERIENCE WITH CAROUSEL HYUNDAI, HOWEVER, I DONT APPRECIATE THE DEALERSHIP (CAROUSEL) LOGOS ALL OVER MY CAR. NO ONE ASKED ME IF THEY COULD PUT A PERMANENT DECAL ON MY TRUNK, AND ALSO, I AM VERY ANGRY THAT THE DEALERSHIP PLACED AN ADVERTISEMENT LICENSE PLATE ON THE FRONT BUMPER AND ACTUALLY SCREWED 2 HOLES INTO IT, NOT BOTHERING TO USE THE FACTORY ISSUED HOLES OR A SPACER. I WOULD DEFINITELY LIKE THIS FIXED IMMEDIATELY!
KMHDN45D32U - WHEN I WALKED INTO CAROUSEL HYUNDAI DEALERSHIP I STILL WASN’T SURE WHAT KIND OF CAR I WANTED BY THE TIME I LEFT. I WAS JUST ABOUT CONVINCED (THANKS TO RANDY DELANO, THE SALES REPRESENTATIVE THAT THE ELANTRA WAS MY CHOICE. NOW THAT I HAVE THE ELANTRA I KNOW I MADE THE RIGHT CHOICE. IF /WHEN I’M IN THE MARKET FOR ANOTHER CAR I DEFINITELY WOULD RETURN TO CAROUSEL HYUNDAI AND HAVE ALREADY RECOMMENDED MR DELANO AND THE DEALERSHIP TO MY FAMILY AND FRIENDS
KMHCG35C82U - PURCHASED CAR FOR GRANDDAUGHTER (17) SHE LIKES THE CAR A LOT AND ENJOYED BEING WITH US DURING THE PURCHASE AT CAROUSEL
KM8SC73D32U - ABSOLUTELY HASSLE FREE, NO PRESSURE AND FRIENDLY & HONEST. IT WAS A PLEASURE DOING BUSINESS WITH CAROUSEL.
2 of 2 for Carousel Hyundai • PA030
Dealer 1-Month Sales Verbatim Report
September 18, 2002
(September Returns) Eastern Region • District EA6 • Carousel Hyundai • PA030
VIN Sales Date Salesperson ID Comments from mail/Internet
KMHWF35H02A - THIS IS MY SECOND BUYING EXPERIENCE WITH CAROUSEL HYUNDAI. I CAN’T SAY ENOUGH GOOD THINGS ABOUT THEM. EVERYONE FROM SALES TO SERVICE DEPTS ARE FRIENDLY, INFORMATIVE, AND HELPFUL. THANKS FOR OLD-FASHIONED CUSTOMER SERVICE. 08/12/02 DELA46
KM8SC13D02U - DON JENKINS WAS GREAT! NO HASSLE, LISTENED TO ME, WAS HONEST, FAIR AND DIDN’T PLAY GAMES. HE DISPELLS THE CAR SALESMAN STIGMA, I WILL KEEP GOING BACK AS LONG AS HYUNDAI CONTINUES MAKING A FINE AUTO, ABSOLUTELY LOVE MY SANTA FE. THE WHOLE EXPERIENCE WAS ACTUALLY ENJOYABLE! 07/02/02 JENK70
KMHCG45C82U - MY WIFE AND I HAD A VERY REWARDING EXPERIENCE IN PURCHASING A NEW CAR. THIS WAS OUR FIRST TIME PURCHASING A CAR. WE WOULD RECOMMEND HYUNDAI AND YOUR DEALERSHIP TO FRIENDS AND FAMILY. DON IS AN HONEST FRIENDLY SALESMAN. WE RECOMMEND HIM TOO THANKS. 07/29/02 JENK70
KMHHM65D23U - THIS WAS THE BEST MOST COMFORTABLE CAR BUYING EXPERIENCE I HAVE EVER HAD. 08/03/02 JENK70
KMHDN45D32U - MY SALESPERSON (PATRICK) AT THE CAROUSEL HYUNDAI IS A GREAT PERSON, VERY KNOWLEDGEABLE PATIENT, AND HONEST. I ABSOLUTELY WILL RECOMMEND MY FRIENDS AND FAMILY TO SEE HIM 07/22/02 PERE65
KMHWF25S02A - I HAD BROUGHT A FRIEND WITH ME FOR MY PURCHASE AND HE WAS SO IMPRESSED HE ENDED UP BUYING A CAR AS WELL WE SPENT 4 NIGHTS AT THE DLRSHP EVERYONE WAS EXTREMELY FRIENDLY PLEASANT AND HELPFUL THANK YOU!! 07/24/02 PERE65
KMHWF25S42A - SERVICE DEPT IS OUTSTANDING. 08/03/02 PERE65
KMHHM65DX3U - MY HUSBAND OWNS A TRUCK REPAIR BUSINESS SO OTHER THEN INCLUDED SERVICE, MY CAR WILL BE TAKEN CARE OF THERE. 08/12/02 PERE65
August 18, 2002
(August Returns)
Dealer 1-Month Sales Verbatim Report
August 18, 2002
(August Returns) Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHDN45D72U - VERY PLEASED WITH CAROUSEL HYUNDAI WOULD DEFINITELY PURCHASE ANOTHER VEHICLE IN THE FUTURE. THANKS
06/17/02 BELS71
KMHDN45D92U - CAROUSEL HYUNDAI EMPLOYEES WERE EXCELLENT. I HAD DONE MY HOMEWORK AND WENT TO DIFFERENT HYUNDAI DEALERSHIPS HOWEVER EILEEN BELSER MADE SUCH A WONDERFUL IMPRESSION (AS DID THE DEALERSHIP) THAT I DROVE FROM PHILADELPHIA WHICH IS A ONE HOUR DRIVE, TO PURCHASE MY ELANTRA. WHEN I HAD A QUESTION, EVEN AFTER MY PURCHASE EILEEN AND THE MANAGER WERE VERY COURTEOUS. I HAVE TOLD EVERYONE IF YOU DECIDE TO PURCHASE A HYUNDAI, IT IS WELL WORTH THE TRIP TO DEAL WITH CAROUSEL. PS I LOVE MY HYUNDAI!
06/28/02 BELS71
KM8SB12B12U - I AM THRILLED WITH MY SANTA FE. I DREADED THE PURCHASE OF A NEW VEHICLE BUT EILEEN AND CAROUSEL HYUNDAI MADE THE PROCESS FAST, EASY, STRESS FREE AND ACTUALLY QUITE ENJOYABLE. I WILL DEFINITELY BE A REPEAT CUSTOMER 06/29/02 BELS71
KMHCG45C62U - I DID NOT COMPLETE THE LOAN & LEASE PART AND I PAID CASH. THE ENTIRE STAFF WAS VERY PLEASANT AND CAPABLE PEOPLE. THEY TOOK GOOD CARE OF ALL MY WISHES. 06/29/02 BELS71
KMHWF35H62A - MANY THANKS TO CAROUSEL! 07/18/02 BELS71
KMHWF35H02A - THIS WAS THE BEST CAR PURCHASE EXPERIENCE THAT I HAVE EVER HAD. CAROUSEL HAS FRIENDLY + KNOWLEDGEABLE EMPLOYEES THAT MAKE YOU FEEL COMFORTABLE. MR.CLOCKSON WAS VERY KNOWLEDGEABLE AND I DID NOT FEEL PRESSURED. I FEEL HE HELPED ME. I WOULD RECOMMEND THIS DEALERSHIP. 06/29/02 CLOC03
KM8SC73D12U - TERRIFIC PEOPLE. A LITTLE CONCERNED RE: LOCAL GAS MILEAGE ONLY BEING 14 MPG NOT 18 AS ADVERTISED. PUT TURN SIGNAL LIGHT LOWER ON DASHBOARD. 07/05/02 CLOC03
KMHDN45D42U - NOTE THAT MY EXPERIENCE AT CAROUSEL HYUNDAI WAS BETTER THAN EXCELLENT. FROM THE TIME THAT I CALLED TO THE TIME I RECEIVED THE CAR IT WAS A GREAT EXPERIENCE. FROM THE SALES MANAGER -MR. STILL- TO THE SALESPERSON- MR CLOCKSON- GREAT GUYS AND AN EXCELLENT CUSTOMER SERVICE THANKS SO MUCH 07/13/02 CLOC03
KMHWF35H92A - I LIKE MY NEW HYUNDAI VERY MUCH, THE ONLY PROBLEM I HAVE ARE THE SEATS ARE ROCK HARD AND I DONT HAVE OR EVER HAD A BACK PROBLEM. 07/06/02 DELA46
KM8SC73D82U - I WAS VERY PLEASED WITH THIS DEALERSHIP AND MY SALESPERSON. I FIRST LOOKED AT THE SANTA FE @ COLONIAL IN THORNDALE PA. THE SALES STAFF WAS AWFUL, THEY NEVER RETURNED PHONE CALLS AND SEEMED TOTALLY DISINTERESTED IN SELLING ANY VEHICLES. I FOUND A WORLD OF DIFFERENCE AT CAROUSEL AND I AM VERY VERY PLEASED WITH EVERYONE @ CAROUSEL. 07/17/02 DELA46
KM8SC13D72U - I HAVE NEVER HAD A MORE PLEASANT EXPERIENCE WHEN BUYING A NEW CAR. MY NEXT CAR WILL BE A HYUNDAI ALSO! 07/17/02 DELA46
2 of 2 for Carousel Hyundai • PA030 Note: All returns are for the current month
Dealer 1-Month Sales Verbatim Report
August 18, 2002
(August Returns) Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHDN45DX2U - THE TEAM AT CAROUSEL HYUNDAI WERE WONDERFUL TO WORK WITH AND WOULD BE HAPPY TO REFER A FRIEND. 06/21/02 LETT22
KMHDN45DX2U - I HAVE HAD 4 HYUNDAIS. 1) ACCENT 2) ELANTRA 3) SONATA 4) ELANTRA 07/10/02 RAYS84
KM8SB12B52U - TIM RAYSOR WAS A WONDERFUL SALESPERSON, AND FROM NOW ON, I WILL ONLY BUY A CAR FROM HIM. SPRINGFIELD HYUNDAI NEEDS TO CHANGE THEIR WAYS, BECAUSE THEY WERE VERY RUDE, AND THAT’S WHERE I BOUGHT MY 1ST HYUNDAI. 07/13/02 RAYS84
Eastern Region • District EA6 • Carousel Hyundai • PA030
Dealer 1-Month Sales Verbatim Report
July 24, 2002
(July Returns) Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHWF25S92A - I RECENTLY MAILED OUT A LETTER OF SATISFACTION TO CAROUSEL HYUNDAI IN WEST CHESTER, PA. IF YOU WOULD LIKE A COPY OF THE LETTER YOU CAN CALL ME AT 610-853-XXXX AND I WILL MAIL IT TO YOU. IT EXPLAINS IN DETAIL MY HAPPINESS WITH CAROUSEL HYUNDAI. 06/08/02 BELS71
KMHFU45E82A - BECAUSE WE WERE REPLACING A VEHICLE THAT WAS TOTALED - I DID MOST OF THE WORK VIA THE PHONE AND INTERNET. EILEEN TOOK A CHANCE AND CAROUSEL REALLY CAME THROUGH FOR US. 06/10/02 BELS71
KMHDN45D82U - THIS WAS THE BEST EXPERIENCE I EVER HAD IN PURCHASING A VEHICLE. THE FIRST TIME I DIDNT WALK AWAY AND FEEL RIPPED OFF. I WILL RECOMMEND TO FREINDS 06/17/02 CLOC03
KM8SB12B22U - RON DELANO WAS EXCELLENT! HE GOES OUT OF HIS WAY TO BE HELPFUL, HONEST AND FORTHRIGHT. A TERRIFIC SALESMAN. 06/27/02 DELA46
KM8SC13D92U - THEY HELPED US AND MADE EVERYTHING VERY EASY. THANK YOU. 05/17/02 JENK70
KMHDN55D32U - THE EXTERIOR OF THE CAR, THE DOORWELLS, AND THE ENGINE COULD HAVE BEEN CLEANER. 05/30/02 JENK70
KM8SC73D42U - MY SALESMAN, DON JENKINS, KNEW THE VEHICLE FROM TOP TO BOTTOM AND HE WAS MORE THAN HELPFUL IN CONVEYING MANY HELPFUL TIPS. ONE TIP STANDS OUT IN PARTICULAR: HE TOLD ME TO TIGHTEN THE FUEL CAP FOR AT LEAST 3 ’CLICKS’, OR ELSE THE’CHECK ENGINE’ LIGHT WOULD PROBABLY COME ON! I THOUGHT THAT TIP WAS ESPECIALLY HELPFUL. DON WAS A PLEASURE TO DO BUSINESS WITH. 06/10/02 JENK70
KMHWF25S82A - SALESMAN AND FINANCE PERSON WERE A PLESURE WORKING WITH. I AM 100 PERCENT SATISFIED WITH THE WHOLE BUYING EXPERIENCE. 06/11/02 LETT22
KMHDN55D42U - I TOOK DELIVERY THE NIGHT I HAD PURCHASED CAR BUT HAD TO RETURN FOR DEALER OPTIONS. THAT WAS OK WITH ME. THE BODY SHOP TOOK A WHILE TO GET MY CAR IN THOUGH. ALSO DISCOVERED THAT DUE TO A MANUFACTURING DEFECT, RUST IS DEVELOPING ON TWO WELDS ON THE REAR HATCH. IT WOULD BE VERY POSSIBLE THAT IT WAS NOT NOTICED EARLIER. I AM QUITE SATISFIED STILL. 06/08/02 RAYS84
KM8SC73D72U - EVERYTHING WAS GREAT. ONLY ISSUE WAS WITH THE REAR HANDLE WHICH WAS PROMPTLY FIXED AT A RETURN VISIT SERVICE WAS CLOSED WHEN IT TOOK DELIVERY ON SUNDAY. VERY UNHAPPY WITH $2000 ADDED BY THE DEALER FOR THE EXTRAS THAT I DIDNT REQUEST ALMOST CAUSED ME TO STOP THE SALE. 06/10/02 RAYS84
KMHWF35H22A - HAD A PROBLEM WITH POWER OF ATTORNEY LADY KEPT TELLING US WE HAD TO SEND THE ORIGINAL COPY AND SHE KEPT TELLING US NOW I AM WAITING FOR THE POWER SO I CAN GET A N JERSEY CAR INSPECTED. SO I FELT I GAVE ME A PROBLEM. I CONTACTED MY LAWYER SO WAITING SO NOW I CAN GET N JERSEY INSPECTION ... I KNOW ALL THIS I WOULD OF BROUGHT MY CAR IN NJ TIME IS RUNNING OUT. 06/10/02 RAYS84
2 of 2 for Carousel Hyundai • PA030 Note: All returns are for the current month
Dealer 1-Month Sales Verbatim Report
July 24, 2002
(July Returns) Eastern Region • District EA6 • Carousel Hyundai • PA030
VIN Sales Date Salesperson ID Comments from mail/Internet
KM8SC13D32U - OUR SALESPERSON TIM RAYSOR WAS AN EXCELLENT RESOURCE IN BUYING OUR SANTA FE. HE MADE OUR EXPERIENCE A POSITIVE ONE. ALSO BILL STILL WAS VERY FRIENDLY AND HELPFUL. WE WILL DEFINITELY RECOMMEND THEIR SERVICES TO OUR FRIENDS AND FAMILY. 06/14/02 RAYS84
KMHDN45DX2U - THE SALESPERSON & FINANCE OFFICER WERE VERY COURTEOUS AND HELPFUL. WE WERE IMPRESSED WITH THE SERVICE WE RECEIVED IN COMPARISON TO OTHER DEALERSHIPS WE HAD VISITED. CAROUSEL HYUNDAI WANTED OUR BUSINESS, UNLIKE ANOTHER HYUNDAI DEALERSHIP THAT DID NOT RETURN OUR CALLS NOR SEEMED TO CARE IF WE PURCHASED A VEHICLE. 06/17/02 RAYS84
KMHDN55D22U - THE SALESPERSON MR BILL STILL WAS GREAT. I STARTED LOOKING AT HYUNDAIS ON A FRIENDS RECOMMENDATION WHILE IT TOOK ME SIX MONTHS TO GET AROUND TO BUY THE CAR EVERY FEW WEEKS WHEN I WOULD SHOW UP MR.STILL WAS HAPPY TO SEE ME RETURN AND ANSWER MY QUESTIONS. 05/13/02 STIL44
Dealer 1-Month Sales Verbatim Report
June 28, 2002
(June Returns) Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHCG35C22U - WHEN BUYING MY CAR, I HAD A DIFFERENT SALESMAN, HES NO LONGER A CAROUSEL EMPLOYEE. MY SURVEY IS BASED ON THE SALE WITH DON JENKINS, WHO DID A WONDERFUL JOB SO FAR! 05/28/02 HANE43
KMHCG35C62U - QUESTION 2-WE CAME TO CAROUSEL HYUNDAI AFTER THE POOR TREATMENT AT COLONIAL HYUNDAI IN DOWNINGTON, PA. 05/08/02 JENK70
KM8SC73D32U - I HAVE PERSONALLY PURCHASED OVER 15 VEHICLES AND HAVE NEVER BEEN TREATED SO PROFESSIONALLY AS I DID WITH OUR SALESPERSON. THE PERSONNEL PHONE CALL 1 WEEK LATER WAS EXCELLENT CUSTOMER SERVICE. ILL BEBACK TO PURCHASE AN XG 350L. FANTASIC DEALERSHIP! 05/17/02 JENK70
KMHCG35C22U - BEING A SINGLE WOMAN, MAKING A NEW CAR PURCHASE ON MY OWN IS VERY INTIMIDATING AND UNSETTLING EXPERIENCE. BILL LEHER PUT ME AT EASE AND TREATED ME FAIRLY. HE MADE AN OTHERWISE NERVE RACKING EXPERIENCE A MOST PLEASURABLE ONE. I WOULD DEFINITELY GO TO HIM FOR FUTURE PURCHASES AND RECOMMEND HIM TO MY FAMILY AND FRIENDS. THANK YOU BILL FOR THE EXCELLENT ATTENTION AND SERVICE 05/01/02 LETT22
KMHWF25H72A6 - 18-UNKNOWN AT TIME OF DELIVERY AND LATER DISCOVERED WAS THAT THE WINDSHIELD WASHER MECHANISM DOES WORK AND WE WILL ASK FOR CORRECTION AT THE 3500 PLUS SVC CHECK, OTHERWISE, IMPRESSIVE CAR WITH SOME ROAD NOISE. 05/04/02 LETT22
KMHHM65D53U - I LOVE MY TIBURON! EVERYONE AT CAROUSEL WAS GREAT, ESPECIALLY MY SALESMAN, BILL LETTER. HE SEEMED AS EXCITED AS I WAS ABOUT MY NEW CAR! ENTHUSIASM HELPS AND HE WAS DEFINITELY THAT! I HOPE I HAVE MANY ENJOYABLE YEARS WITH MY TIBURON--IT IS THE HOTTEST CAR ON THE ROAD! 05/27/02 LETT22
KMHDN55D32U - I FOUND MYSELF + MY HUSBAND COMPLETELY RELAXED WITH THE DEALERSHIP AND THE VERY NICE LOCATION OF THE DEALERSHIP, THE SALESPERSON, BILL LETTER, WAS A CREDIT TO HIMSELF + THE HYUNDAI MOTOR COMPANY. HE WAS VERY POLITE AND SOFT SPOKEN, HE PUT US AT EASE WHILE DEALING WITH THE DEALERSHIP. I WOULD RECOMMEND BILL LETTER TO ANYBODY WANTED A HYUNDAI AND ALSO THE CAROUSEL DEALERSHIP. ALSO THE CAR IS BEATIFUL AND RIDES SO NICE. 05/28/02 LETT22
KMHDN55D12U - CAROUSEL WAS WONDERFUL, I LIVE 5 MINUTES FROM COLONIAL HYUNDAI AND WENT THERE FIRST. WOULD NEVER DO BUSINESS AT COLONIAL AND HAVE SENT OTHERS TO CAROUSEL WHO WERE GOING TO LOOK AT COLONIAL. 05/20/02 RAYS84
Dealer 1-Month Sales Verbatim Report
May 31, 2002
(May Returns) Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHHM65D23U - I JUST WANTED TO SAY IM EXTREMELY WITH EVERYTHING. MS BELSER WAS EXTREMELY NICE AND HELPFUL. I DIDNT PLAN ON BUYING A NEW CAR BUT I FELL IN LOVE WITH IT WHEN I TEST DROVE IT. THANKS 04/22/02 BELS71
KM8SC13D12U - WAS VERY PLEASED AND EILEEN WAS VERY HELPFUL!!! 04/24/02 BELS71
KMHCG35C42U - MY SALESMAN, RANDY DELANO, IS GREAT AT WHAT HE DOES. HE RECENTLY LEFT (BRIEFLY) BUT IS NOW BACK. I HOPE IN THE FUTURE, IT IS MADE WORTH HIS WHILE TO STAY WITH HYUNDAI. 04/08/02 DELA46
KM8SC13D82U - EVERYONE AT THE DEALERSHIP WAS VERY FRIENDLY. VERY NICE TO DEAL WITH. 04/15/02 DELA46
KM8SB12B72U - HAD LEATHER SEAT PUT IN BY DIFFERENT COMPANY WRONG SEAT PUT IN HAD TO WAIT EXTRA DAYS WAS NOT COMPENSATED FOR INCONVENIENCE NEVER CALLED TO SEE IF HAD ANY OTHER PROBLEMS. HAD TO TAKE CAR BACK TO HAVESEATS LOOKED AT SECONDARY TO NOT WORKING AT SAME COMPANY, FELT MY TIME WAS NOT IMPORTANT HYUNDAI SAID TO JUST PICK UP CAR NEXT DAY. NO CONSIDERING OF MY SCHEDULE OR INCONVENIENCE. WILL PROBABLY NOT HAVE CAR SERVICED THROUGH HYUNDAI BECAUSE OF LACK OF FOLLOW THROUGH. 04/01/02 JENK70
KMHWF35H12A - VERY COURTEOUS- MADE A STRONG EFFORT TO MAKE THE DEAL- GOOD FOLLOW- UP. 04/17/02 JENK70
KMHHM65D23U - NICE CARS ARE FAST CARS 04/22/02 LETT22
KMHCG35C52U - OVERALL, MY EXPERIENCE WAS EXCELLENT. BILL LETTER IS A FANTASTIC SALESPERSON I ENJOYED WORKING WITH HIM. THE LADY WHO HANDLED THE FINANCING WAS EXTREMELY KNOWLEDGEABLE. MY CONCERN OVERALL WAS THAT THERE WAS SOME DIFFICULTY WITH THE FINANCING AND THAT DID NOT WORK OUT THE WAY I WOULD HAVE PREFERRED. I TRIED TO PRE-QUALIFY MYSELF FIRST WHICH IS WHY I WAS NOT SATISFIED WITH THE WAY THAT THAT WORKED OUT. I DECIDED TO ACCEPT THE VEHICLE HOWEVER AND AM GENERALLY PLEASED WITH IT. ITS GREAT VALUE. 04/22/02 LETT22
KMHDN45D62U - I HAD A GREAT EXPERIENCE IN PURCHASING MY FIRST VEHICLE. THE SALESPERSON TIM RAYSOR WAS EXCELLENT, USING A NO PRESSURE SALES APPROACH AND PROVIDING THOROUGH ANSWERS TO MY QUESTIONS. 04/06/02 RAYS84
KMHHM65D23U - GREAT DEAL, GOOD SERVICE BUT THE DEFECTIVE MOTOR IN THE SUNROOF SHOULD HAVE BEEN FIXED BEFORE WE PICKED UP THE CAR. WE MADE AN APPT. TO HAVE IT FIXED AND WHEN WE GOT THERE IT STILL DIDNT ARRIVE. WE WILL CALL AGAIN NEXT WEEK. 04/29/02 RAYS84
KMHDN55D02U - I WAS VERY PLEASED WITH MY EXPERIENCE AT CAROUSEL HYUNDAI. I COMPARISION SHOPPED AT ANOTHER HYUNDAI DEALER AND BY FAR, CAROUSEL HYUNDAI WAS A MUCH BETTER EXPERIENCE. EVERYONE WAS VERY WILLING TO WORK WITH ME. 04/01/02 STIL44
April 30, 2002 (April Returns)
Dealer 1-Month Sales Verbatim Report
Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KM8SB12B62U - WITHIN THE LAST 12 MONTHS WE HAVE BOUGHT 2 CARS FROM CAROUSEL HYUNDAI - BOTH WITH EILEEN AS OUR SALESPERSON. WE WERE EXTREMELY PLEASED WITH THE LEVEL OF SERVICE SHE PROVIDED. WE NOW CONSIDER OURSELVES A HYUNDAI FAMILY. 03/16/02 BELS71
KM8SC73DX2U - OUR SALESPERSON, EILEEN, IS AN EXCELLENT AUTO SALESPERSON. SHE ALSO SOLD US OUR PREVIOUS TOYOTA AVALON, AND I REQUESTED HER FOR THIS SALE. 04/01/02 BELS71
KMHFU45E92A - I BEGAN LOOKING AT HYUNDAIS AND OTHER CARS 18 MONTHS AGO. I REPEATEDLY VISITED CAROUSEL WITHOUT BUYING. DESPITE THESE NUMEROUS VISITS I WAS NEVER TREATED WITHOUT RESPECT OR AS IF THEY DID NOT BELIEVE I WOULD BUY A VEHICLE. OVERALL AN EXCELLENT EXPERIENCE. EILEEN AND BLAINE MY SALES PEOPLE ARE AMONG THE BEST I HAVE EVER WORKED WITH 03/02/02 HANE43
KMHDN45D92U - AFTER THE SALE WAS COMPLETED I HAD TO GO SOMEWHERE ELSE. I CAME BACK ABOUT 4 HOURS LATER TO TAKE DELIVERY. PREVIOUS MUD ON DRIVER SIDE FLOOR WAS COVERED UP WITH FLOOR MAT. NO ATTEMPT WAS MADE TO CLEAN IT UNTIL I SAW IT. ALSO, MUD WAS ON THE SIDE OF THE CENTER CONSOLE (AN OBVIOUS AMOUNT) NO ATTEMPT WAS MADE TO CLEAN IT EITHER, UNTIL I SAW IT AND COMPLAINED. 03/02/02 JENK70
KMHDN55D92U - I HAD BEEN TO 2 OTHER HYUNDAI DEALERS AND NEITHER WAS AS PROFESSIONAL AND LOW PRESSURE AS CAROUSEL. IN FACT, THE DEALERSHIP IN SPRINGFIELD, PA WAS SO RUDE AND PUSHY, I WALKED OUT AFTER BEING THERE 2 HRS AND STILL NO ONE THERE COULD GIVE ME A PRICE OF THE CAR! TIM RAYSOR AT CAROUSEL TREATED ME WITH RESPECT AND WAS VERY LOW PRESSURE AND I WAS HAPPY TO GIVE HIM MY BUSINESS. 03/05/02 RAYS84
KMHDN55D22U - WE WERE VERY PLEASED WITH OUR SALESMAN, TIM. HOWEVER, DURING OUR 1ST VISIT TO THE DEALERSHIP, WE HAD THE UNFORTUNATE EXPERIENCE OF INITIALLY WORKING WITH MR. BILL LETTER. I CALLED MR. LETTER 5 TIMES THE DAY AFTER OUR VISIT FOR INFORMATION & RECEIVED NO RETURN CALLS. I CALLED HIM AGAIN AND LEFT VOICE MAILS AGAIN ON THE 2ND DAY WITH NO RETURN CALL EVER. WOULD NEVER RECOMMEND HIM AS A SALESMAN TO ANYONE I KNOW. 03/16/02 RAYS84
KMHCF35G82U - PLEASE READ CAREFULLY- TIM WAS OUR SALESPERSON. HE WAS A FINE, YOUNG MAN, WAY ABOVE THE CALL OF DUTY- EXCELLENT, GREAT. COMMENT- WE FIRST WENT TO THE DEALERSHIP IN DOWNINGTOWN. THE SALESPERSON WAS RUDE, SLOPPY, COULD CARE LESS, UNINFORMED, GAVE US THE BRUSH OFF. PROBABLY THINKING WE WERE WASTING HIS TIME SO WE WENT TO CAROUSEL AND BOUGHT A BEAUTIFUL, BRAND NEW HYUNDAI. THANK YOU. SINCERELY, JOSEPH DEVEREAUX. 03/16/02 RAYS84
KMHDN45DX1U - I AM COMPLETELY SATISFIED WITH MY ELANTRA AND THE DEAL I RECEIVED COULD NOT HAVE BEEN BEAT! 02/28/02 STIL44
2 of 2 for Carousel Hyundai • PA030
Eastern Region • District EA6 • Carousel Hyundai • PA030 Sales Date Salesperson ID
Note: All returns are for the current month
Dealer 1-Month Sales Verbatim Report
April 30, 2002 (April Returns)
VIN Comments from mail/Internet
KM8SB12B82U - THIS IS THE SECOND VEHICLE WE PURCHASED AT CAROUSEL HYUNDAI FROM, SALESMAN, BILL STILL. WE FOUND BILL PERSONALLY TO BE VERY FORTHRIGHT AND HONEST. WE WOULD RECOMMEND THIS DEALERSHIP, AND BILL STILL IN PARTICULAR TO ANY OF OUR FRIENDS OR FAMILY WHO MAY BE IN THE MARKET FOR A CAR. HE IS A VERY IMPORTANT ASSET TO YOUR BUSINESS. 03/02/02 STIL44
Dealer 1-Month Sales Verbatim Report
March 29, 2002 (March Returns)
Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHDN45D42U - I PURCHASED THIS CAR FOR MY DAUGHTER. PRIOR TO US VISITING THIS DEALERSHIP WE BOTH WERE ABOUT TO THROW IN THE TOWEL DUE TO THE CON ACT THAT THE OTHER DEALERS GAVE US. HOWEVER ONCE WE WENT TO CAROUSEL HYUNDAI AND WERE GREETED AND TREATED BY THE SALESPERSON IN SUCH A PLEASANT MANNER WE SETTLED DOWN AND MADE A GREAT DEAL. THANK YOU CAROUSEL. 01/23/02 BELS71
KMHDN55D02U - I AM A CO-OWNER AND PRINCIPLE DRIVER 02/21/02 BELS71
KMHFU45E02A - THE SALESMAN WAS EXTREMELY HELPFUL. THE PRICE WAS VERY REASONABLE. I AM VERY PLEASED WITH THE X6350. AFTER 2,500 MILES. 01/09/02 HANE43
KM8SC73D52U - DELIVERY OF OUR VEHICLE WAS A PROBLEM WE FELT MISLED BY THE SALESMAN. WE DO LOVE THE VEHICLE! 02/11/02 HANE43
KMHDN55D02U - THE ONLY PROBLEM I HAD WITH CAROUSEL IS I FELT THAT THE SHOWROOM WAS TOO SMALL. ALL MODELS WERE ON DISPLAY (WHICH IS GOOD) BUT IT WAS VERY CRAMPED. ALSO THE SHOWROOM IS IN NEED OF A MAKEOVER. 02/13/02 HANE43
KMHFU45E62A - RANDY DELANO IS A TOP SALESMAN & THE PERSON, CAROUSEL HYUNDAI SHOULD BE VERY LUCKIE TO HAVE A SUCH GOD GIVING MAN, NOT MANY PEOPLE IN THIS WORLD LIKE RANDY. YOUR TRULY MIKE KASPAR. 02/15/02 HANE43
KMHWF35H92A - BLAINE WAS VERY INFORMATIVE AND HELPFUL. HE WAS NOT A PUSHY SALESMAN. HE MADE SURE MY HUSBAND AND I KNEW EVERYTHING ABOUT HYUNDAI. I TRULY COMMEND HIM FOR THE GREAT WAY HE TREATED US DURING OUR PURCHASE AND AFTER DELIVERY. 02/22/02 HANE43
KMHCG45C12U - THE SALESPERSON, BLAINE HANEY WAS THE MOST EXPERIENCED AND KNOWLEDGEABLE SALESPERSON I HAVE EVER ENCOUNTERED. I TOLD THE FINANCE MGR. THAT IF I HAD A CAR SALES BUSINESS I WOULD STEAL HIM FROM HER FOR EMPLOYMENT WITH ME. HE DESERVES A RAISE! 02/22/02 HANE43
KM8SC13D72U - BOTH THE SALESMAN & SERVICE MEN WERE GREAT DON & DAVE. PLEASED WITH THERE ATTITUDES. 01/24/02 JENK70
KMHCG35C52U - THIS WAS MY FIRST EXPERIENCE PURCHASING A NEW VEHICLE AND IT WAS MORE PLEASANT AND EASY THAN I EVER EXPECTED IT TO BE. MR JENKINS WAS VERY AMIABLE AND NOTHING WAS A PROBLEM THAT COULDN'T BE SOLVED, WHETHER IT WAS FIXING A GOOD PRICE OR FINDING THE RIGHT COLOR. 01/25/02 JENK70
KM8SC13D52U - DON JENKINS WAS EXCELLENT IN HIS PRESENTATION OF OUR SANTA FE AND HIS KNOWLEDGE OF THE HYUNDAI AUTOMOBILES. WE WERE VERY PLEASED HOW SMOOTH AND EFFICIENTLY THE TRANSACTION TOOK PLACE AND NO PRESSURE. EVERYONE WAS EXTREMELY NICE. THANK YOU. 02/09/02 JENK70
2 of 2 for Carousel Hyundai • PA030
Note: All returns are for the current month
Dealer 1-Month Sales Verbatim Report
March 29, 2002 (March Returns)
Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date
KMHCG35C52U - IT WAS A PLEASANT EXPERIENCE. LETT22 02/11/02
KMHDN55DX2U - MARKED ’WOULD NOT’ ON THE DEALER SECTION BECAUSE AM IN THE PROCESS OF MOVING TO ANOTHER STATE - IF I WAS STAYING IN TOWN, I WOULD BE VERY LIKELY TO USE THEM FOR SERVICE AND POSSIBLY FOR PURCHASING ANOTHER VEHICLE 02/23/02 LETT22
KMHFU45E52A - UPON DELIVERY, THE INTERIOR STILL HAD REMNANTS OF PROTECTIVE PLASTIC IN VARIOUS PLACES (BETWEEN THE SEATS), A TOOL WAS LEFT ON THE BACKSEAT. THE EXTERIOR WAS NOT PREPARED - AND I HAD TO PAY FOR DEALER PREP! DEALER SUPPOSEDLY PUT A PAINT PROTECTANT ON THE VEHICLE, BUT LEFT TAPE RESIDUE IN VARIOUS PLACES ON THE EXTERIOR BODY. I WOULD LIKE THE CAR DETAILED PROPERLY AND POLISHED, NOT JUST RINSED OFF. 01/25/02 RAYS84
KMHDN45D12U - SERVICE DEPARTMENT WAS EXCELLENT. 01/26/02 RAYS84
KMHDN45D82U - TIM RAYSOR WAS VERY FRIENDLY AND DID A FINE JOB AS OUR SALESPERSON. 02/02/02 RAYS84
KMHCG35C72U - GREAT SALES PERSON. REAL NICE .FRIENDLY 02/19/02 RAYS84
KMHDN45D71U - BILL STILL MY SALESPERSON WAS GREAT! HE WAS KNOWLEDGEABLE AND FRIENDLY. HE MADE THE PURCHASE OF THE NEW VEHICLE A PLEASURE AND HE MADE ME FEEL BOTH AT HOME AND COMFORTABLE WITH THE WHOLE PURCHASE PROCESS. HATS OFF TO HIM! 01/28/02 STIL44
KMHJG25F11U - I WAS IMPRESSED BY BILL STILL (MY SALESMAN)_ AND THE SVC DEPT MGR. 02/18/02 STIL44
KMHDN45D62U - I WAS VERY IMPRESSED WITH MY SALESMAN. HE WAS VERY PLEASANT AND COURTEOUS. 02/25/02 STIL44
KMHDN45D51U - VERY IMPRESSED WITH SALESMAN, LADY WHO SET UP LOAN WAS EXCEPTIONAL! ONLY NEGATIVE WAS THAT WHILE WE WERE FILLING OUT PAPERWORK, 2 OTHER SALESMEN WERE GOSSIPING & SAID GOOD RIDDANCE. WHEN CAR WAS DRIVEN OUT OF SHOWROOM, MADE US NERVOUS. HOWEVER, CAR IS AWESOME SO FAR. IT WAS HEAVY SET GENTLEMAN BY WINDOW. 02/26/02 STIL44
KMHHM65D53U - MY SALESPERSON, BILL STILL FROM CAROUSEL HYUNDAI IN WEST CHESTER, PA WAS EXCEPTIONAL. HE MADE THE BUYING PROCESS EASY. HE FOUND THE CAR I WANTED WITH THE FEATURES I WANTED, CALLED ME PROMPTLY AS SOON AS IT ARRIVED, HELPED ME WORK A DEAL THAT WAS COMFORTABLE FOR MY WALLET AND FOLLOWED UP WITH ME AFTER THE SALE. THIS IS MY THIRD HYUNDAI FROM THAT DEALERSHIP AND DEFINITELY NOT MY LAST! 02/28/02 STIL44
Note: All returns are for the current month
Dealer Sales Phone Contact Report
Dealer 1-Month Sales Verbatim Report
February 28, 2002 (February Returns)
Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHDN55D01U - THE DAY AFTER I PURCHASED MY CAR IT SHUT OFF WHILE I WAS GOING THOUGH A LIGHT. I CALLED ROADSIDE ASSITANCE THEY WERE VERY HELPFUL IN ARANGING A TOW TRUCK. THEY ALSO PUT ME IN CONTACT W/THE DEAL. THEDEAL EXCEPTED ME TO RIDE 20 MINUTES WITH THE TOW TRUCK DRIVE TO THE DEALERSHIP. I DID NOT FEEL OKAY WITH THIS, BUT THEY INSISTED THERE WAS NOTHING THEY COULD DO. ONLY AFTER MY MOTHER CALLED AND ARGUED WITH THEM FOR A HALF HOUR WERE THEY WILLING TO HELP GET ME A CAR. I MISSED A HALF A DAYS WORK BECAUSE OF THIS. 01/14/02 BELS71
KMHDN45D52U N/A 01/02/02 DELA46
KM8SC13D62U - THE SALES REP, RANDY, WAS THE EASIEST PERSON TO DEAL WITH OF THE THREE HYUNDAI DEALERS WE VISITED OVER SEVERAL WEEKS. HE SOLD THE CAR TO ME AND DIDN'T ASSUME MY HUSBAND WAS IN CHARGE. HIS RESPECT IS WHAT CLOSED THE SALE. 01/05/02 DELA46
KM8SB12B12U - IT WAS VERY PLEASING TO FEEL THAT MYSELF AND THE SALESPERSON WERE ON A QUEST TO FIND THE RIGHT VEHICLE AND NOT FEELING AS THOUGH I WAS SEEN AS A WAY JUST TO MAKE ANOTHER SALE. THANK YOU. 01/14/02 RAYS84
KMHWF35H82A - THE ONLY NEGATIVE IS THAT CAROUSEL HAS A LIMITED PARKING AREA FOR VEHICLES TO BE SERVICED ALTHOUGH MY FIRST EXPERIENCE WAS SHORT TERM AND SATISFACTORY. ALSO THE DEALERSHIP IS 8.5 MILES FROM MY HOME, BUT THE SHUTTLE SERVICE WOULD OVERCOME THAT OBJECTION. OVERALL, OUR EXPERIENCE WAS GOOD EVEN THOUGH WE SPENT A TOTAL OF @ 5 HOURS AT THE FACILITY WHICH MAY HAVE BEEN PARTLY OUR FAULT! 01/14/02 STIL44
Note: All returns are for the current month
Dealer 1-Month Sales Verbatim Report
January 31, 2002 (January Returns)
Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHCG45C32U - THIS IS OUR SECOND HYUNDAI PURCHASED WITHIN THE LAST 3 MONTHS FROM CAROUSEL. WE ARE EXTREMELY HAPPY AND COMFORTABLE WITH THE PRODUCT AND HOW WE ARE TREATED HERE, MANY THANKS GOES OUT TO OUR SALESPERSON BECAUSE SHE IS THE ONE THAT BROUGHT US BACK TO BUYING A SECOND HYUNDAI AND MANY MORE IN THE FUTURE. 12/17/01 BELS71
KMHDN45D02U - I FELT CAROUSEL WAS A VERY PLEASANT PLACE TO SHOP FOR A CAR. MY SALESPERSON WAS VERY HELPFUL AND KNOWLEDGEABLE. I WOULD DEFINITELY GO BACK TO CAROUSEL IF I WERE IN THE MARKET FOR ANOTHER CAR. 12/31/01 BELS71
KM8SC73D32U - GREAT DEALERSHIP FRIENDLY PEOPLE. I TOOK OVER A MONTH OF COMPARING SUVS HYUNDAI WAS THE BEST VALUE, AND WARRANTY IS THE BEST OFFERED, IF I NEED IT. THIS IS A FUN SUV TO DRIVE. 12/10/01 DELA46
KMHDN45DX2U - I HAD A WONDERFUL EXPERIENCE AT CAROUSEL HYUNDAI. / / I HAD AN ABSOLUTELY HORRIBLE EXPERIENCE AT A DIFFERENT HYUNDAI DEALERSHIP - SPRINGFIELD HYUNDAI. 12/29/01 DELA46
KMHDN45D12U - BOTH BLAINE AND ANNIE WERE KNOWLEDGEABLE AND VERY SENSITIVE TO OUR PARTICULAR NEEDS. 12/07/01 HANE43
KM8SC73DX2U - MY ANSWERS SUMMED IT ALL UP! FANTASTIC. 11/24/01 JENK70
KMHDN55D92U - EVERYONE WAS WONDERFUL, IT WAS A TERRIFIC EXPERIENCE, AND I PLAN ON DOING IT AGAIN. 11/24/01 JENK70
KMHDN55D32U - DON JENKINS WAS AN EXCEPTIONAL SALES PERSON. I REFUSE TO BUY A CAR FROM A HIGH PRESSURE SALES AND DON WAS LAID BACK, MADE ME FEEL COMFORTABLE AND REALLY WORKED WITH ME TO GET THE CAR I WANTED. (SPECIAL ORDER)! AT A GREAT PRICE THANKS!! 12/12/01 JENK70
KM8SC13D22U - I HAVE WORKED FOR CAR DEALERSHIPS FOR OVER 40 YEARS, MR. DON JENKINS AND CAROUSEL HYUNDAI WAS THE BEST EXPERIENCE I EVER HAD. THANK YOU MR. & MRS. JOSEPH M. PRO SR. 12/13/01 JENK70
KMHCG35C32U - MY SALES EXPERIENCE WAS DIFFERENT FROM ANY OTHER. IT MADE BUYING A CAR AN ENJOYABLE EXPERIENCE. I HAVE JUST RECOMMENDED CAROUSEL TO MY FUTURE SISTER IN LAW. 11/19/01 LETT22
KM8SC73D32U - AFTER SEARCHING FOR MONTHS FOR A SMALL SUV, I KEPT COMING BACK TO THE SANTA FE. I LOVE THE EXTERIOR STYLE; ITS SO DIFFERENT. IT HANDLES LIKE A CAR AND I FEEL MORE CONFIDENT DRIVING THIS IN BAD WEATHER. THE SALESPERSON AND FINANCE PERSON WERE A GREAT HELP AND VERY PERSONABLE. 12/29/01 LETT22
KMHDN45D52 - I HAD NOT PLANNED TO PURCHASE A VEHICLE THE DAY I TEST DROVE THE CAR. I HAD BROUGHT ALONG MY SIX YEAR OLD NIECE. SHE IS VERY ENERGETIC AND TENDS TO BORE EASILY. TIM RAYSOR MY SALES REP. WAS VERY KIND TO HER. HE GAVE HER TOYS TO PLAY WITH AND EVEN MADE BALLOONS FOR HER. THANK YOU! 12/15/01 RAYS84
2 of 2 for Carousel Hyundai • PA030
Note: All returns are for the current month
Eastern Region • District EA6 • Carousel Hyundai • PA030 Sales Date Salesperson ID
Dealer 1-Month Sales Verbatim Report January 31, 2002 (January Returns)
VIN Comments from mail/Internet
KMHDN45D72U - I RECEIVED THE PRICE THAT WAS LISTED IN THE NEWSPAPER AD AND WAS NOT PRESSURED INTO A HIGHER PRICED CAR. I GOT THE ONE I WANTED, AND THE SALESMAN GOT THE PAPERWORK ON IT DONE. I REALLY LIKE MY CAR. 01/04/02 STIL44
KMHDN45D21U - BILL STILL WAS GREAT DURING THE SALES/DELIVERY PROCESS IN THAT HE WAS PATIENT, ASKED MANY QUESTIONS, AND GOT ME INTO A CAR THAT FIT MY NEEDS. 12/15/01 STIL44
KMHCG35C72U - MY SALESPERSON BILL STILL WAS GREAT. UNFORTUNATELY, I DIDN’T HAVE A SAFE FEELING ABOUT THE DEALERSHIP. THEY WERE NOT THAT FRIENDLY. CHERYL WAS ANOTHER PERSON THAT STUCK OUT IN MY MIND. SHE WAS VERY KNOWLEDGABLE ABOUT THINGS AND TOOK THE EXTRA TIME TO EXPLAIN EVERYTHING THAT WAS BEING SIGNED. BILL WAS VERY HONEST WITH ME FROM THE BEGINNING AND ANSWERED QUESTIONS TO THE BEST OF HIS ABILITY. I THINK THE OTHER STAFF NEEDS TO WORK ON THEIR PEOPLE SKILLS A LITTLE BIT MORE, AND SMILE AND SAY HELLO TO CUSTOMERS. 12/28/01 STIL44
Dealer 1-Month Sales Verbatim Report
December 31, 2001 (December Returns)
Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KMHCG45C32U - I WOULD JUST LIKE TO THANK EVERYONE WHO HELPED ME WITH THE PURCHASE OF MY NEW CAR. EVERYONE WAS VERY HELPFUL AND THAT REALLY MADE A DIFFERENCE IN WERE I WAS GOING TO BUY A CAR FROM. THANK YOU ALL VERY MUCH! 10/20/01 BELS71
KMHDN55D72U - SALESMAN WAS EXTREMELY PERSONABLE AND FRIENDLY - I FELT VERY COMFORTABLE MAKING MY DECISION. 11/24/01 BELS71
KMHJG35F71U - TWO TIMES I'VE GONE TO SAVAGE HYUNDAI .... BOTH TIMES CAROUSEL GAVE ME A BETTER DEAL AND HAVE BEEN REAL & NICE ABOUT IT. EVEN WHEN THERE WERE PROBLEMS WITH THE PAINT, CAROUSEL AND IN PARTICULAR, THE FINANCE MANAGER ANNIE, WORKED THINGS OUT TO MY SATISFACTION. I CANT SPEAK HIGHLY ENOUGH ABOUT THIS DEALERSHIP. 11/26/01 BELS71
KMHJG35F41U - ANNIE IN THE FINANCE DEPT WAS EXCELLENT!! 10/20/01 DELA46
KM8SB12BX2U - OUR NEW SANTA FE MAKES A RUBBING/GRINDING SOUND WHEN IT COASTS AT LOW SPEEDS (<5 MPH) THE SERVICE DEPT WAS UNABLE TO CORRECT THE PROBLEM. OUR FEAR IS THAT THE PROBLEM MAY NEVER BE CORRECTED UNTIL IT IS TOO LATE (EX. WARRANTY EXPIRES OR AN UNFORESEEN ACCIDENT SIMILAR TO FIRESTONE TIRE INCIDENTS). WE WOULD LIKE THIS ISSUE TO BE RESOLVED! 10/31/01 DELA46
KMHCG45C12U - THE ONLY PROBLEM I HAD WITH MY AUTO PURCHASE WAS TAT THE SALESPERSON DID NOT POINT OUT THAT THE DECOR PACKAGE THAT COMES WITH EVERY VEHICLE WAS AN ADDITIONAL CHANGE TO THE WINDOW STICKER PRICE. I ALSO THINK THAT THIS CHARGE IS EXCESSIVE AND SHOULD BE INCLUDED ON THE WINDOW STICKER AND NOT PLACED ON A SMALLER 2ND STICKER. THE SALES MANAGER DID REDUCE MY PAYMENT AFTER I COMPLAINED WHICH DID LEAVE ME WITH A MUCH BETTER OPINION ON THE DEALERSHIP. 11/03/01 DELA46
KMHDN45D41U - RANDY WAS VERY HELPFUL AND WONDERFUL TO DEAL WITH IF IT HADN'T BEEN FOR HIM I NEVER WOULD HAVE BOUGHT THE CAR THANKS RANDY FOR A JOB WELL DONE! 11/19/01 DELA46
KMHDN45D11U - ONLY ONE DISAPPOINTMENT - I THOUGHT REMOTE KEYLESS ENTRY INCLUDED THE TRUNK RELEASE. MOST CARS DO. LACK OF REMOTE TRUNK RELEASE IS A SIGNIFICANT INCONVENIENCE GIVEN THE WAY WE USE OUR TRUNK. 11/23/01 DELA46
KMHDN55D12U - BLAINE HANEY BEST NEW CAR SALESMAN I'VE EVER DEALT WITH AFTER MORE THAN 10 NEW CARS PERSONABLE LOW PRESSURE KNOWLEDGEABLE NO BS! 11/20/01 HANE43
KM8SC73D52U - NO PROBLEMS WITH DEALER AT ALL. HOWEVER, 1 OF CAR DOORS FELL APART WITHIN 3 WKS. INTERIOR PANEL OF FRONT PASSENGER SIDE HAS PULLED AWAY FROM (& CRACKED) FRAME & KEEPS POPPING OFF. SALESPERSON HAS ASSISTED ME IN MAKING SERVICE DEPT. APPT.. 11/03/01 LETT22
KMHJG25F41U - WHAT A GREAT BUNCH OF PEOPLE. ALL VERY PROFESSIONAL AND THEY REALLY KNOW THEIR STUFF. I WOULD RECOMMEND CAROUSEL TO ALL MY FRIENDS. THE CAR IS GREAT TOO. 11/17/01 LETT22
2 of 2 for Carousel Hyundai • PA030
Note: All returns are for the current month
Dealer 1-Month Sales Verbatim Report
December 31, 2001 (December Returns)
Eastern Region • District EA6 • Carousel Hyundai • PA030
VIN Sales Date Salesperson ID Comments from mail/Internet
KMHJG35F71U - BILL LETTER, OUR SALESMAN, WAS EXTREMELY HELPFUL AND FRIENDLY. THANKS FOR SUCH A POSITIVE EXPERIENCE! WE ARE REALLY ENJOYING OUR NEW HYUNDAI! 11/24/01 LETT22
KMHWF35H12A - MY WIFE AND MYSELF VERY RELAXED AND NOT FORCED INTO BUYING A SPECIFIC MODEL. I HAD SOME QUESTIONS TO ASK AFTER DELIVERY AND WHEN I CALLED MY SALESPERSON MR STILL HE TOOK TIME TO ANSWER ALL MY QUESTIONS. THANK YOU B B BOYLAND 10/29/01 STIL44
KMHDN45D91U - THE SALESMAN WAS EXCELLENT. MY ONLY DISAPPOINTMENT WAS TODAY WHEN I REPLACED THE CAROUSEL FRONT LICENSE PLATE WITH A SCHOOL ONE, TWO MAJOR SCRATCHES WERE UNDER IT. I WILL CALL THE DEALER FOR REPAIR, HOWEVER, THE PERSON WHO PUT THE PLATE ON SHOULD HAVE KNOW & FIXED THIS. 11/03/01 STIL44
KMHDN55D52U - BILL STILL WAS GREAT. HE MADE THE PROCESS OF BUYING A CAR SO CARE FREE. 11/17/01 STIL44
Note: All returns are for the current month
Dealer 1-Month Sales Verbatim Report
August 31, 2001 (August Returns)
Eastern Region • District EA6 • Carousel Hyundai • PA030
Comments from mail/Internet VIN Sales Date Salesperson ID
KM8SC83D71U - EVERYONE AT THE DEALERSHIP WAS EXCELLENT 06/21/01 BELS71
KMHWF35V21A4 - WE RETURNED TO DEALER TO HAVE OUR KEYLESS ENTRY PROGRAMMED. THINKING THAT THE TRUNK CARGO NET WAS STANDARD ON ALL THE GLS MODELS WE INQUIRED AS TO WHERE OURS WAS. THE NET DID NOT COME WITH OUR PARTICULAR CAR, HOWEVER WE WERE TOLD BY A CAROUSEL REPRESENTATIVE THAT WE COULD HAVE A FREE NET IF WE GAVE CAROUSEL A FAVORABLE RATING ON THIS QUESTIONNAIRE. 07/02/01 BELS71
KMHDN45D11U - I HAVE RECOMMENDED PEOPLE TO CAROUSEL HYUNDAI. 07/13/01 BELS71
KMHCG45C01U - I THOUGHT SALES WOMAN WENT OUT OF HER WAY TO PLEASE US ON ALL ASPECTS FINANCIAL MANAGER WAS ALSO VERY HELPFUL TO OUR NEEDS THEY BOTH DESERVE A RAISE. 07/18/01 BELS71
KMHDN45D01U - SOME QUESTIONS IN THE SUMMING IT ALL UP SECTION ARE PREMATURELY ASKED (AND ANSWERED) SINCE, IT IS TOO EARLY TO TALK ABOUT DEFECTS AND SERVICE. (QUESTIONS 17 AND 18). 07/30/01 BELS71
KMHDN45D11U - I ENJOYED THE EXPERIENCE AND SO FAR I LOVE MY CAR. 07/28/01 BLAC79
KMHDN45D51U - I WAS SATISFIED WITH THE PRICE UNTIL 2 WEEKS LATER THERE WERE ADS ON TV FOR THE ELANTRA, AIR CASSETTE SAME WARRANTY, 12000 DOLLARS. THAT WAS A REAL KICK IN THE BUCKET. MY HUSBAND IS HONDI CAPPEDTOTALED OUR CAR,NOLINS,HE WAS IN THE HOSPITAL, I HAD TO BUY WHEN I DID, LOVE MY CAR. 06/26/01 DELA46
KMHDN45D81U - OUR SALESPERSON WAS VERY GOOD. HE KNEW HIS PRODUCT WELL AND SPENT ENOUGH TIME W/ US UNTIL ALL OF OUR QUESTIONS WERE ANSWERED. I WOULD STRONGLY RECOMMEND THAT THE SALES MANAGER MEET W/ POTENTIAL BUYERS. THE GAME WAS PLAYED W/ THE MONTHLY PAYMENT AND MY HUSBAND & I ALMOST LEFT W/ OUT BUYING THE CAR. HOWEVER,OUR SALES PERSON & FIN. MGR WERE EXCELLENT IN RESOLVING THE SITUATION. 07/14/01 HANE43
KMHCG45C91U - WE WERE COMPLETELY SATISFIED WITH ALL ASPECTS OF BUYING OUR NEW HYUNDAI. WE HAD PRETTY WELL MADE UP OUR MINDS TO BUY YOUR CAR, AND, AFTER TEST DRIVING, I WAS COMPLETELY SOLD ON IT. 07/18/01 HANE43
KMHDN45DX1U - TREATED ME SO WELL I BOUGHT ONE (USED) FOR MY DAUGHTER. 06/23/01 LETT22
KM8SC83D11U - I WASN'T OFFERED AN EXTENDED WARRANTY SERVICE AND WOULD LIKE TO KNOW WHY. I REALLY LIKE THE CAR, ITS FANTASTIC! ALSO, THE SALES REP WAS REALLY GREAT TO, CAN YOU LET THE MANAGEMENT KNOW PLEASE. THANKS 07/21/01 LETT22